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Software/Games are strictly non-returnable once opened. They are treated as consumables .In the case of a faulty installation / keycode in use, we will refer you to the distributor helpline as the final decision lies with the respective company. They are the only ones that have access to their code databases and as such we cannot give support on the above items

DELIVERY TIMES

In order to help you to make a decision whether or not to order from an online store, we have included a basic order-time schedule below.

Please note that online stores DO NOT keep stock - your order has to be ordered in from suppliers countrywide and as such there is a lead time in getting your order to you. Note that shipping times to us are indicative only and while we will try our utmost to keep to the schedule and to speed up the process, we are bound to external processes beyond our control such as supplier response times and their ordering/warehousing systems , courier delays , supplier short deliveries and wrong stock deliveries .

These types of errors do not happen that often but we want you to have a realistic picture of how long your order will take now,  in order to prevent unhappiness later .  We would also like to mention that the lower prices you will enjoy when ordering online comes at a penalty of waiting period while your stock is on its way to us

We must also mention that while we update stock quantities daily, there will be cases when our suppliers do run out of a product due to multiple orders processed at the same time and / or the delay between web updates . When this happens a replacement part will be suggested or a full refund offered

When placing an order through our site, you will notice that the initial order status is “Deposit Accepted " which is to be treated as refundable deposit until we can secure your stock with suppliers.After we have secured your stock your order status will be changed to  “Payment Finalized " and your order will be secure . Until your order status has been changed to “Payment Finalized " your order is still pending and is treated as a refundable deposit, which will be refunded in full .

All days given are business days and reflect the projected time it will take for your order to arrive at Zaps and be ready for collection. If you have selected delivery options, add the delivery time to the times below

 

Hardware Orders

Hardware orders will arrive at Zaps 1-3 working days after payment has been confirmed. Payment cut off times is 11H00. Payment confirmed Monday before 11H00 will arrive Tuesday / Wednesday (latest Thursday in special cases )

While the times above are the norm, it is dependant on factors beyond our control (courier delays , stock errors ... )

 

DELIVERY AND ACCEPTING GOODS

It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for goods that have been signed for in error. Please note that our couriers will bill you if no one is at the address on the day of delivery

 

SOFTWARE RETURNS

Software/Games are strictly non-returnable once opened. They are treated as consumables .In the case of a faulty installation / keycode in use, we will refer you to the distributor helpline as the final decision lies with the respective company. They are the only ones that have access to their code databases and as such we cannot give support on the above items

 

Please see "Shipping" and "Terms and conditions" for additional information. 


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