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hello paul.thank you so much for all the help! i will definitely use ZAPS again!thank you!
-Kelvin

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FAQ

MS Xbox360 live Points and Gold Memberships

PSN Vouchers

Imported Orders

Credit Card 3D Secure

Legend

MS Xbox360 live Points and Gold Memberships

Q: How do I redeem the Microsoft Points / Gold code?

A: Basically, there are two ways to redeem the code:

1.From the Xbox 360 console, go to the Xbox Dashboard. Select Xbox Live Marketplace. Then select Redeem Code. Enter the 25-character code.

2.From www.xbox.com, sign in using the Windows Live ID associated with your Gamertag. Select Manage Profile from the menu on the upper right corner, near your Gamertag. Click Redeem Prepaid Card and enter your 25-character code.

Q : How fast will I get the code?
A : Currently our service only operates Mon to Friday 10h00 - 18h00 and Sat 10h00 - 14h00

Codes will be mailed once payment has cleared . The system will be automated soon so please bear with us

Q: In what form I will receive the code?
A:We will email you the code to the registered email address . Please note you have to be registered on our site in order to purchase timecodes

Q:I would like to buy a code but I'm not sure will it works in my country.
A:We try to make our description as clear as possible, if the code has regional limitations and works only in a given country/region, it is always indicated in the product’s name. For example, Microsoft points for Europe have such description:
Microsoft points 2100 Europe&UK
and codes designed for accounts registered in the USA have:
Microsoft points 1600 USA
If there is no country/region in the description, it means that code works without problems all over the world.

Please note that you can only redeem your code in countries that support live , and currently South Africa is not one of them ( South Africa goes live in November 2010 ) . You can still redeem your code as long as you have a address from any country that supports Live

Please CLICK HERE for more info if you plan to connect to Live and live in South Africa

PSN Vouchers

If you have a PlayStation Network voucher code, follow these step-by-step instructions to find out how you can redeem it at PlayStation Store.

1. Sign in to your PlayStation Network account.

2. Visit PlayStation Store via your PlayStation 3 system, PSP system, or Media Go for PSP on your PC.

3. Select the [Redeem Codes] icon from the [Store Top]

4. Enter your 12-character promotion code and select [Continue].

5. Select [Continue] and follow the on-screen instructions to redeem the voucher code

6. Once complete, the downloaded product with be accessible from the XMB (XrossMediaBar).

Imported Orders

Zaps is continuously on the lookout for new products , and in doing so have found numerous products on offer originating from China . The distribution channels differ vastly from local suppliers in that there are many obstacles to overcome such as the language barrier , shipping logistics , product differing from the advertised product , products not in stock , short delivery , errors in the Chinese ordering system and custom delays . Sometimes we will only find out that your order is gone out of stock when the shipment arrives in South Africa.

While we have tried to fine tune our systems we do have to rely on numerous external factors that are totally beyond our control . That said , we do have a high success rate and in the case of us not being able to fill your order in the projected time frame we will gladly refund your order in full

The last thing we want is for you to be unhappy so if your orders is urgent or if you do not agree with the procedures above we urge you NOT to place an imported order – rather browse our site for a local alternative where we can give the quick and reliable service that Zaps is well known for

Q: How long does an imported order take

A: An average time frame is 20 working days - Note that a common delay is with customs and SARS clearance .Sometimes your products will be in stock at the Zaps retail store and then your order will be filled immediately

3D Secure Info

3d secure offers added protection for your card in the form of a pin number and/or password . This is an extra level of protection and will link a pin number / password to your card that will prevent unauthorized use at participating online merchants

Absa bank ( Click For Registration site )

Helpline 012 317 3344

Nedbank ( Click For Registration site )

Helpline 011 710 4710

Standard Bank ( Click For Registration site )

Helpline 086 120 1311

FNB ( Click For Registration site )

Helpline 011 369 2999

Q: Do i need to be 3D secure to buy from Zapsonline

A: No , at the moment it is not compulsory . We do not determine whether or not you must be 3Dsecure to purchase online - this is your banks decision . To become 3D secure is a quick and easy process that will prevent your card being use fraudulently and is highly recommended

Legend

TBC = To Be Confirmed - Online shops do not carry stock and as such the displayed price is the last selling price and has to be confirmed BEFORE payment has been made . This will be confirmed in a Quote that will be mailed to you once the stock AND price has been confirmed