DELIVERY TIMES - PLEASE READ THIS

In order to help you to make a decision whether or not to order from an online store , we have included a basic order-time schedule below .

Please note that online stores DO NOT keep stock - your order has to be ordered in from suppliers countrywide and as such there is a lead time in getting your order to you . Note that shipping times to us are indicative only and while we will try our utmost to keep to the schedule and to speed up the process , we are bound to external processes beyond our control such as supplier response times and their ordering/warehousing systems , courier delays , supplier short deliveries and wrong stock deliveries .

These types of errors do not happen that often but we want you to have a realistic picture of how long your order will take now ,  in order to prevent unhappiness later .  We would also like to mention that the lower prices you will enjoy when ordering online comes at a penalty of waiting period while your stock is on its way to us

We must also mention that while we update stock quantities daily , there will be cases when our suppliers do run out of a product due to multiple orders processed at the same time and / or the delay between web updates . When this happens a replacement part will be suggested or a full refund offered

All days given are business days and reflect the projected time it will take for your order to arrive at Zaps and be ready for collection . If you have selected delivery options , add the delivery time to the times below

Hardware Orders

Hardware orders will arrive at Zaps 1-3 working days after payment has been confirmed . Payment cut off times is 2pm

ie Payment confirmed Monday before 2pm will arrive Tuesday / Wednesday ( latest Thursday in special cases )

While the times above are the norm , it is dependant on factors beyond our control ( courier delays , stock errors ... )

DISCLAIMER / TERMS OF USE

ERRORS AND OMMISIONS (E&OE)

All projected pricing ,information and images listed on the website are with Errors and Omissions Excepted (E&OE) and all products are Subject To, and Limited By, Availability

Images are for illustrative purposes only and may differ from the actual product

All projected pricing ,information and images provided on this website are done so in good faith using information obtained from suppliers, manufacturers and other Internet sources and are thus subject to change without prior notice . We do our best to ensure that this information is as accurate as possible, but cannot be held responsible for any errors or omissions

While every care is taken to ensure that product images , projected prices and information are correct , mistakes do happen . If there is a product price increase from the projected pricing that will lead to us making a loss if the sale is continued, we will notify you of a price change and you will be able to cancel or continue the transaction.

Please note that before your order status is changed to " Payment Finalized " your order is not confirmed and your payment is in reserve .Pricing and your order is not binding until your order has been confirmed by us and has been marked as " Payment Finalized ". Before this point, all orders are pending . If the price is higher than our stated price, we will, at our discretion, either contact you for instructions before accepting your order or notify you that the order has not been accepted.

AVAILABILITY OF GOODS

All products are subject to availability and may become “out of stock” between the period of your payment and payment confirmation. If we do not supply the goods for any reason and payment has been made we will refund any money already paid . However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

DELIVERY AND ACCEPTING GOODS

It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for goods that have been signed for in error . Please note that our couriers will bill you if no one is at the address on the day of delivery

PRICE CHANGES

Please note that projected prices and configurations are subject to change due to rand fluctuations and stock availability

Due to the nature of online shops , prices represent projected pricing and are listed as to be confirmed – if the cost of the landed goods are higher than the projected you will be given the option to cancel your order , or make payment for the new amount

Once your order status has been changed to Payment Finalized the order has been confirmed and the order will proceed

WARRANTYS . RETURNS AND REFUNDS

All products are covered by the manufacturers original warranty. Please note that the final decision on swap outs / repairs / returns is made by the manufacturer and their decision is binding on the condition of sale . Courier charges are for the clients account.

Software/Games are strictly non-returnable once opened – in the case of a faulty installation / keycode in use , we will refer you to the distributor helpline and the final decision lies with the respective company .

If the wrong products were dispatched by ZAPS , or if the dispatched products were faulty and notification is made 48 hours after delivery , ZAPS will replace the products free of charge and will cover all shipping charges

If for any reason you are not satisfied with the items purchased, you may return the products for a refund. All products need to be sealed and in its original, unopened condition. The customer will be liable for the shipping charges to return the product, and also for an additional handling fee of 10% if the order was a specialty item ordered in for the customer.

Please note that it is a supplier condition of sale. The acceptance of the return of any goods is at the sole discretion of the supplier and this clause shall not be used to imply that the supplier shall be obliged to accept the return of any goods.

The supplier reserves the right to levy a handling fee of 10% of the purchase price of the relevant goods on such goods being returned to and accepted by the supplier. The acceptance of the return of any goods is at the sole discretion of the supplier and this clause shall not be used to imply that the supplier shall be obliged to accept the return of any goods. However , if the items returned are a standard stock item of ours , we will not charge you the handling fee ( Please make sure of your order before payment is made) The shipping and handling fee will be calculated by ZAPS and deducted from the refunded amount.

All products supplied carry the Manufacturers Warranty and periods do vary between 1 month and 2 years .If you are unsure what the warranty of a product is, please feel free to contact our customer services at sales@zaps.co.za (011) 789-9747 and we will verify the warranty on the item in question . Note that all imported items have a 1 month warranty

Special warranty conditions apply to all electronic equipment. The warranty of the product(s) will be void if the items are written on or tampered with, or if the label or serial number has been removed. Please note that reattached labels, barcodes or serial numbers after accidental removal voids the warranty of the product.

A component will also be declared void and out of warranty if the product(s) are mishandled, if there is any physical damage or burn marks on the product or any evidence of being struck by lightening or power surges. All conditions that constitute a void of the warranty of the product(s) will be determined by the manufacturer/supplier of the product(s). Please note that if there is any physical damage to an item , it is send back to us by our suppliers as user damaged and the warranty is void.

Electronic goods may be returned for testing during its warranty period. If however, the product is found not to be faulty, or if the product was mishandled or struck by lightening, shipping charges to and from the customer, as well as a handling fee of 10% of the product(s) value will be charged to the customer.

DVD’s, CD’s, Games and Computer Software cannot be returned for a refund once they have been opened, and will only be replaced (if defective) for the same product(s). All original packaging and extra material e.g. manuals must be included with the returned product(s). Any scratched CD’s will not be taken back

ZAPS cannot be held responsible for compatibility issues with hardware, software or printer cartridges bought. Please make sure that the product(s) being purchased is compatible with your current software, hardware configuration or printer. If a product was bought that is not compatible with your current software, hardware configuration or printer, the product(s) may be returned if the product(s) is unopened and still in its original packaging. The customer will be responsible for all the shipping charges, as well as a handling fee of 10% of the products value.

Manufacturers of LCD monitors / Products ( LG , SAMSUNG , ACER, Sony , HP …. ) do allow for a certain number of dead pixels on a monitor/ Handheld before they will consider a replacement . If you are concerned about the dead pixel policy from a manufacturer , please ask us before the package is opened as no claims will be considered once the seal on the container has been broken – this is a policy determined by industry and not by ZAPS